Articles and Newsletters
We invite you to download, read, and share our published articles, white papaers, and newsletters, at left.
Our articles cover customer relationship management (CRM), return on investment (ROI), choosing applications based on requirements not glitz, integrating systems, data hygiene, and technology-related cultural issues.
Our newsletter, Common Sense in Management and Techology, offers our opinions on good management, using technology for the benefit of business, strategy and planning, communicating the value of technology, and related matters.
Check back for products and white papers in the future.
Useful Links
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Balanced Scorecard Community
http://www.scorecardsupport.com/ -
Capability Maturity Model Integration (CMMI)
http://www.sei.cmu.edu/cmmi/ -
CIO.com Intro to IT Governance
http://www.cio.com/article/111700 -
IT Governance Institute
http://www.isaca.org/Template_ITGI.cfm -
ITIL Official Site
http://www.itil-officialsite.com/home/home.asp -
ITIL Open Guide Site
http://www.itlibrary.org/